Privacy Policy – Kullu Customer App

Kullu (“we”, “us”, or “our”) operates the Kullu mobile application and platform that enables users to book home services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use the Kullu Customer App and related services.

By using Kullu, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Information you provide to us

• Name
• Phone number
• Email address
• Address and location details for service
• Booking details and preferences
• Payment method information (handled through secure payment gateways)
• Ratings, reviews, and feedback
• Support queries and communication

b) Information collected automatically

• Device type, model, operating system
• IP address
• App usage statistics
• Crash logs and performance data
• Location information (with your permission)

c) Information from third parties

• Payment processors
• Social login providers (if enabled)
• Service partners and vendors for order fulfillment

We collect this data to provide, improve, secure, and support services.

2. How We Use Your Information

• Create and manage your Kullu account
• Process service bookings and payments
• Connect you with service providers
• Communicate booking confirmations, reminders, and updates
• Provide customer support
• Improve app performance and user experience
• Send service-related notifications and promotional messages (where permitted)
• Prevent fraud and ensure safety and compliance

3. Sharing of Information

We may share your information with:

• Service providers registered on Kullu to fulfill your booking
• Payment partners to process transactions securely
• Customer support partners
• IT, hosting, and analytics providers
• Law enforcement or regulatory authorities when legally required

We do not sell your personal information. Service providers receive only the information needed to perform the service (such as name, address, and service details).

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to remember your preferences, improve app performance, and analyze usage patterns. You may disable cookies through your device settings; however, some features may not function properly.

5. Data Retention

• As long as your account is active
• As long as necessary to provide services
• As required by applicable law for record keeping and dispute resolution

You may request account deletion, subject to legal and operational retention requirements.

6. Data Security

We apply reasonable technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data, withdraw consent, or object to certain processing. You may contact us through the app to exercise these rights.

8. International Data Transfers

Your information may be processed in countries other than your residence. We take reasonable steps to ensure an adequate level of data protection.

9. Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted within the app with an updated “Last updated” date.

11. Contact Us