By using the KULLU platform (the “App” or “Website”), operated by
Kullu Technologies FZE, you (“Customer” or “User”)
agree to the following terms and conditions.
1. Overview of Services
KULLU is a digital platform that connects users with verified service providers
offering home, personal care, fitness, lifestyle, and gifting services.
KULLU acts only as a facilitator and does not directly provide any services.
2. Eligibility
You must be at least 18 years old, or have legal parental/guardian consent.
You must provide accurate and truthful personal details.
You must comply with UAE laws while using the platform.
3. Bookings & Payments
All bookings must be made through the App or Website.
Pricing is displayed upfront and includes applicable platform fees.
Payments must be made through our secure payment gateway.
Cash payments are allowed only where explicitly stated.
KULLU is not responsible for payments made outside the platform.
4. Cancellations & Refunds
Cancellations made more than 12 hours before the appointment are eligible for a full refund.
Cancellations within 12 hours may incur a partial fee.
Refunds (if applicable) are processed within 5–7 business days via the original payment method, except COD.
Cash on Delivery (COD) applies only where clearly stated.
Additional COD Terms
Frequent or unjustified COD cancellations may result in account suspension or blacklisting.
Refunds for COD transactions are the responsibility of the customer and service provider.
KULLU does not mediate or process COD refunds.
Customers should verify service or product quality before making COD payments.
5. Service Standards & Ratings
Professionals are rated after each service.
User feedback helps maintain service quality.
KULLU may suspend professionals due to repeated complaints or poor ratings.
6. User Responsibilities
Be present at the service location on time.
Provide accurate access and location details.
Respect service providers.
Avoid discriminatory, abusive, or inappropriate behavior.
Do not request services or make payments outside the KULLU platform.
7. Offers & Loyalty
Loyalty points, rewards, and promotions may be offered.
These benefits are non-transferable.
KULLU reserves the right to modify or withdraw offers.
8. Limitation of Liability
KULLU is not liable for injuries, losses, or damages caused by third-party service providers.
Service outcomes are not guaranteed.
KULLU’s liability is limited to the booking value made through the platform.
9. Reporting a Concern
Please report issues within the time limits below:
Issue Type
Notify Us No Later Than
Damaged property
24 hours after the visit
Missing or stolen items
48 hours after the visit
Contact us via Care@kullu.ae or use the in-app
Help & Support option.
Please include booking ID, photos (if applicable), and issue details.
10. Payment Options & Card Handling
Accepted cards: Visa and MasterCard (credit/debit).
Transactions are settled in AED unless another currency is selected.
Payments are processed via licensed third-party gateways.
KULLU does not store full card details.
Saved cards may be used for repeat services, tips, or add-ons.
Cash payments are accepted only if marked “Cash on Service”.
11. Dispute Resolution
Contact support first: Care@kullu.ae | +971 585579596
Unresolved disputes will be governed by UAE law and handled in Dubai courts.
12. Amendments
KULLU reserves the right to update these terms at any time.
Continued use of the platform indicates acceptance of updated terms.
Contact Us
For questions or complaints, contact us at: Email: Care@kullu.ae